Stop The “What If’s, Of Why Your Business Numbers Are Down!

Instead, start taking responsibility for your own actions in all situations, even the ones that you cannot totally control.

If it happened to you, your actions, no matter how small a part that they played in the outcome, are still a part of the outcome; so take that portion of the responsibility without hesitation. Did you not market your business, thinking, if you built it, they would come? Did you not focus on client retention, when business was booming? Did you not sell value, instead of price when asking for the sale?

There are many factors as to why things happen the way they do. Some of your own actions account for it; some do not. No matter the “what ifs,” remember that sitting around and wondering about them will only displace your time and stop you from changing your situation. Stand out of the crowd, accept your situation, and stop questioning, “Why me?” and, “What if?” after you commit to an action of change to resolve the situation. Only then can you execute a plan to change within.

No matter what, you and you alone have the ability to change your situation. It may not be immediate, but change will happen with an executed plan from a person who has first accepted the reality that it is only their actions that can improve this situation. Taking responsibility for actions in your life is a big step to turn your situation into success.

The difference between success and non-success is in an individual’s ability to believe in themselves as their own element of change and the daily commitment of that individual with that knowledge of success to execute those changes.
So, are you going to take action today? Good, now finish reading and implement.


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Was Your Friday Black This Year?

You would know if your company closed its’ books nightly!

Nightly closing of your accounting books allow for immediate reconciliation, so that you can identify and correct posting errors/miscoded items, generate net revenue/ledger balances, and create daily statistical performance metrics for a more accurate analysis.

Would you like to be able to go into your business unit and have some current gauge of the income statement’s profit position at a time frame when changes could be made to affect the final outcome, or would you rather wait for over two weeks after the month ends to find out that there was a negative bottom-line growth; after you were not able to do anything about it?

Although nightly closing of your business unit’s accounting books may not be as feasible for you as some other industries, the mind-set of it is not. Does your business unit have timely, up to date, and accurate accounting books for management to make critical business decisions when they need the information the most? If not, you need to.

Soft accounting closes are not that challenging. Just make sure that outputted numbers are taken into consideration and everyone is aware that there is some “flex” in the numbers. In my judgment, something of a current financial picture is better than none at all.

If daily conditions, factors, and circumstances are “change agents” that determine a business unit’s cash flow requirements and affect its bottom-line results, then would you not want to get some picture of how those “agents of change” are affecting the accounting statements in quicker time frames than the current ones in place now? Many of today’s accounting software programs can immediately generate some sort of preliminary statements with the push of a button, so why have you not added that to your weekly operational review checklist? Your views on how to use accounting statements must be parallel with the real world views, DAILY, because the change that is driving the supply-and-demand grid around your business unit can be viewed through these statements.

This is ground level thinking for “big picture” successful business building. You can make a difference in your business unit’s financial success by having the mind-set that your books close nightly.


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“NO BAILOUT MONEY FOR YOU” Mr. Small Business Owner, now what? HERE’S WHAT!

Stop Doing That and Start Doing this:

Stop thinking that the end result is what matters.

Start remembering that every step you take is a step closer to your goal’s finish and that the result at the end of your goal’s journey is the total effect of all of your little steps before.

These little steps are not the cause of your success, but the reason it occurred. Put more focus on each and every step. When you do this, you can quickly identify if the steps are getting you to your goal or directing you somewhere else, making your end result a failure. Immediate correction can be taken when you focus on each step as you take it. Once you realize that your steps are going in the right direction, you can commit to those steps with confidence and be able to follow through and finish the tasks until you reach the goal. Results will only be seen when all of the steps already taken are tied together as a solid line to form the chain of events needed on each and every goal in order to achieve success.


Stop the “what ifs.”

Start taking responsibility for your own actions in all situations, even the ones that you cannot totally control.

If it happened to you, your actions, no matter how small a part that they played in the outcome, are still a part of the outcome; so take that portion of the responsibility without hesitation. There are many factors as to why things happen the way they do. Some of your own actions account for it; some do not. No matter the “what ifs,” remember that sitting around and wondering about them will only displace your time and stop you from changing your situation. Stand out of the crowd, accept your situation, and stop questioning, “Why me?” and, “What if?” after you commit to an action of change to resolve the situation. Only then can you execute a plan to change within.

No matter what, you and you alone have the ability to change your situation. It may not be immediate, but change will happen with an executed plan from a person who has first accepted the reality that it is only his actions that can improve this situation. Taking responsibility for actions in your life is a big step to turn your situation into success.


Stop wanting things to stay consistent.

Start understanding that the only consistent thing in life is change.

If you want something to happen, no matter how little of a movement it is within your life, it will never take shape if you do not first embrace the change element behind it. Change is a great catalyst with a specialty to accelerate events and make all things possible. Once you have that mind-set, you will no longer have the attitude, “Okay, what's next to go wrong with this situation?” Instead, you will say, “Great! What's the next opportunity to make, not have, success come to me?”

The flexibility for action that you have when your mind-set is changed to the latter is amazing. When you have the understanding that change is right around the corner, it will give you the edge over the competition, because instead of looking into your life as a constant, stagnant model, you are continuously looking to embrace its metamorphosis into a great opportunity.

By successfully taking the change element and working with it, rather than against it, you will be ahead of the change and its time frame, thus making you more available to capitalize upon it before others, leading to greater success. “Change gives you the ability to rise above and deliver upon command, therefore leading to more positive outcomes.” Embrace your change element today for your tomorrow’s success!


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Got Milk?

Good, Now Understand That Your Business is More Perishable than a Glass of Milk.

For Business Owners, this is a must to understand if they are going to generate the maximum revenue potential on a daily basis. Every night that one single widget in a particular business goes unsold, that widget has lost that day’s revenue, forever. It can never regenerate revenue for that given day again, so it becomes non-recoverable potential (left on the table) revenue.

A glass of milk has a longer shelf life than an unsold widget. If you do not drink all of the milk that you purchased today, you can at least put that milk back in the refrigerator and have some of it for tomorrow. You can repeat those above steps for at least a couple of weeks, so that you have the opportunity to receive the greatest consumption relationship to the money spent, for the value of that product. Not so for an unsold widget or for whatever product or industry that you work in. Once that day is gone, you can never sell or use that moment again for revenue generation or operational efficiency gain. With that being said, it means that every business is more perishable than a glass of milk. The business unit that you are involved in must make sure that it has a greater sense of urgency regarding this principle and acknowledge its perishable nature.

Let's say that you have eight hours to make the most money on any given day. After just one hour of that day, you have lost the opportunity of making the maximum revenue generation by 12.5%. Start thinking about how perishable your product really is, even if it has a shelf life of one hundred years. Every day that you do not maximize your revenue potential or gain greater operational efficiency; is a day that is lost forever.

Is your business running? You better go catch it and make the most money with it; it is not a glass of milk!


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Stop Thinking That You Are Equal To Everyone Else!

Stop thinking that you are equal to everyone else.

Start remembering this one simple fact: We are all equal in this world to everyone else on just one thing, no matter who we are or what we do: time.

Each of us has exactly twenty-four hours a day, seven days a week, and fifty-two weeks a year to make a difference. What we do with those precious moments, makes the difference between success and non-success of those goals and achievements that we want to obtain.

By knowing that you are not equal to others, except in your time constraints, you can focus on doing more with the one equal item to gain success over others.



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Script Your Dialogue For Greater Business Success

Scripted dialogues can benefit your business unit in the following ways: consistency; professionalism; assurance that the operational and sales talking points are covered; on-boarding, cross-training associates are effectively accomplished; and objective, clear, and non-derogatory answers that can be discussed to a broad-base spectrum that can be documented and used for legality protection.

Ever make a reservation at a hotel? The reservation screen is actually a fill-in-the-blank script that the hotel uses to capture its requested reservation information. In fact, there are parts within that reservation screen that will not let the reservation agent produce a confirmation number until the required information is completely filled in and correct. Ever call an 800 number for reservations? Ever get a wake-up call from a hotel? These are all examples of scripting within the hotel business.

Now, focus on your business unit and ask yourself, “What tasks can be scripted to help send my business unit into a proactive approach to talking with the customers and converting that captured time with them into a more qualified database for mining, better close ratios, lower miscommunication experiences, and higher profits?”

Once you identify those scripting opportunities, make sure that there is some sort of ongoing quality assurance program installed and corrective action responses in place to maintain all of the benefits that a “scripted company” can yield for itself.

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Managing Associate Performance For Your Small Business Success!

How do you manage associate performance? Just like you would manage driving a car. You need to know where you are at the start, where you want to be at the end, and a roadmap to help optimize the distance from point A to point B and receive some redirection in case you are off the path.

Managing associate performance can be in the form of written documentation for reporting the results, personal follow-up/open dialogue with that associate, constructive feedback, timely reviews, accurate assessments, direct and specific directional action tasks that have been accomplished, and what needs to be accomplished for future goal platforms.

Along with these items, you need assessment tools that determine upward mobility capabilities and strategic skills currently in place or underdeveloped ones needing attention, placement within current and ongoing organizational charts, open dialogue with direct supervisors, customer satisfaction scores (if applicable), and financial performance metrics (if applicable). By combining the information and resources above, you know where the associate is and where he wants to end up, so you are giving the associate a “roadmap” on how to get there, and he can now “drive” his own career achievement by daily, hands-on deliverance within the business unit’s success structure.

Each associate has a different want and need from a workplace environment, but by assisting each to accomplish his end results by managing his performance from the very first day of employment to the end, both the associate and business unit will see the most productive outcome. Only when a business unit focuses on managing associate performance through each associate as an individual part of the whole and manages career path/performance to those individualities; can the sum of all associates’ efforts be combined into one goal for the achievement of the entire organization.

Start managing associate performance and doing the reporting on it today, because we are all connected and dependent on one another. Your success depends on other associate’s within your business unit, and managing associate performance is one way to guide that success in the right direction. Remember, “We win as one!”

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