Monday, April 27, 2009
How many of you watched the NFL draft yesterday?
If you missed it, you also missed out on a great Human Resources lesson; do you know what that was? You must strengthen the weakest links in your Human Resources Chain to make sure your entire Team wins. Each Team that drafted yesterday asked the same question, round after round; whom is available in the marketplace (on a team or not) to fill our gaps, which our Team needs to win the next Super Bowl. Each Team’s need is different, but their goal is not; how do we build a better Team. They do that by not being satisfied with their current Human Resources in place now and in the future, they are always looking to change this and that to make the right HR formula for their success.
The Human Resource department should never stop looking to “trade-up” on associate talent and reposition others for greater utilization within your business unit, and one successful way to achieve this is by having a full pipeline of candidates.
One way on the HR front is to have candidates (current and non-current associates) in a hiring pipeline for those soon-to-be-open/heavy-turnover-rated positions, ready to move through the HR pipeline to fill the void left by “something” happening to one of your “starters (associates).”
Remember, an HR pipeline is similar to a sales pipeline. An HR pipeline does not always mean that you have to retain someone on payroll, just in case. It can also refer to identifying someone who you can call upon to fill that HR vacancy within a short span of time and with as little disruption to the business unit as possible (in-house or not); a good database of resume’s never hurt any business! As with all pipeline process approaches, you must continuously be filling the opening of the pipeline with excess amounts of potential candidates so that the end-result of this ever-moving, constricting pipeline is a successful transition between a new and old associate for those upcoming, voided positions.
Now go win your Super Bowl!
Tuesday, April 21, 2009
Do You Have A Preventative Maintenance Program Installed In Your Business Like A Hotel Does?
Preventative maintenance, or P.M., as we call it in the hotel industry, is a must to help lower your replacement costs and prevent possible operations and sales breakdowns that can affect your bottom line.
What do I mean by P.M.? Well, in the hotel business it means some of the following actions: scheduled coil cleaning of the heating, ventilation, and air conditioning units; bed mattress turning/rotating; cleaning/removing the sediment within the bottom of the hot water tanks; winterizing the exposed piping; caulking tub surrounds; shampooing the carpet, etc. The pattern of P.M. is this: tighten the screws, bolts, and belts; oil the lubricated moving parts; clean out areas that accumulate debris; and check on the status of the normal wear and tear of an item, so there is a proactive approach in maintaining its continued life cycle and use. Let’s say a hotel never did any P.M.s on its air conditioners and a very hot temperature index weekend occurs. The air conditioning units have not had adequate P.M. and may only be running at 30% capacity due to dirty filters and the Freon not being recharged.
Will the hotel get complaints? Will it have to refund money, lose future business, increase their utility bill, and have bad “word of mouth” created? The answer to everything is yes, but preventative maintenance could have helped to avoid and minimize these above situations.
Preventative maintenance is not limited to mechanical items only. Do a P.M. on your human resources and the complete business unit as well. When was the last time you went around and made sure that all of the correct Occupational Safety and Health Administration, Department of Labor, and Equal Employment Opportunity Commission posters were in the right place and current? When was the last time that you made sure your locked storage area was secure and functional? The old saying, “An ounce of prevention can give you a lifetime of protection” is correct when it comes to installing P.M. in your business unit. By performing P.M. within your business unit(s), you are showing a proactive management style that can lead to lower cost structures through your expenses and growth of your top and bottom lines.