Stop Your NO’s, Start Your KNOWS!

If you say NO to something, ask yourself, “Why did I just say NO to that?”

Start with knowing why you said no before you actually say NO, because once you say NO, that NO may have far-reaching consequences. When you commit to something by saying NO to it, and then end up finding out that you could have done it, an opportunity for that action is lost forever. Make sure that each decision you make has been well thought out.

Life has a rippling effect. When you always say NO to someone, soon they will start asking someone else, because they really wanted a yes from you. But, if every answer you give is yes and you cannot follow through with that yes commitment, soon your word will not hold any credibility, negatively impacting your life, career and business.

Remember, committing to something too fast is also never the answer 100% of the time. Knowing why you say yes or NO to something is the only way to be successful in following through with your commitments.

Do you know why you are reading this? Because, you said YES to making a difference in your life, career, and increasing the success rate of your small and mid-sized business!


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Stop The “What If’s, Of Why Your Business Numbers Are Down!

Instead, start taking responsibility for your own actions in all situations, even the ones that you cannot totally control.

If it happened to you, your actions, no matter how small a part that they played in the outcome, are still a part of the outcome; so take that portion of the responsibility without hesitation. Did you not market your business, thinking, if you built it, they would come? Did you not focus on client retention, when business was booming? Did you not sell value, instead of price when asking for the sale?

There are many factors as to why things happen the way they do. Some of your own actions account for it; some do not. No matter the “what ifs,” remember that sitting around and wondering about them will only displace your time and stop you from changing your situation. Stand out of the crowd, accept your situation, and stop questioning, “Why me?” and, “What if?” after you commit to an action of change to resolve the situation. Only then can you execute a plan to change within.

No matter what, you and you alone have the ability to change your situation. It may not be immediate, but change will happen with an executed plan from a person who has first accepted the reality that it is only their actions that can improve this situation. Taking responsibility for actions in your life is a big step to turn your situation into success.

The difference between success and non-success is in an individual’s ability to believe in themselves as their own element of change and the daily commitment of that individual with that knowledge of success to execute those changes.
So, are you going to take action today? Good, now finish reading and implement.


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Stop Thinking That You Are Equal To Everyone Else!

Stop thinking that you are equal to everyone else.

Start remembering this one simple fact: We are all equal in this world to everyone else on just one thing, no matter who we are or what we do: time.

Each of us has exactly twenty-four hours a day, seven days a week, and fifty-two weeks a year to make a difference. What we do with those precious moments, makes the difference between success and non-success of those goals and achievements that we want to obtain.

By knowing that you are not equal to others, except in your time constraints, you can focus on doing more with the one equal item to gain success over others.



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Script Your Dialogue For Greater Business Success

Scripted dialogues can benefit your business unit in the following ways: consistency; professionalism; assurance that the operational and sales talking points are covered; on-boarding, cross-training associates are effectively accomplished; and objective, clear, and non-derogatory answers that can be discussed to a broad-base spectrum that can be documented and used for legality protection.

Ever make a reservation at a hotel? The reservation screen is actually a fill-in-the-blank script that the hotel uses to capture its requested reservation information. In fact, there are parts within that reservation screen that will not let the reservation agent produce a confirmation number until the required information is completely filled in and correct. Ever call an 800 number for reservations? Ever get a wake-up call from a hotel? These are all examples of scripting within the hotel business.

Now, focus on your business unit and ask yourself, “What tasks can be scripted to help send my business unit into a proactive approach to talking with the customers and converting that captured time with them into a more qualified database for mining, better close ratios, lower miscommunication experiences, and higher profits?”

Once you identify those scripting opportunities, make sure that there is some sort of ongoing quality assurance program installed and corrective action responses in place to maintain all of the benefits that a “scripted company” can yield for itself.

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Managing Associate Performance For Your Small Business Success!

How do you manage associate performance? Just like you would manage driving a car. You need to know where you are at the start, where you want to be at the end, and a roadmap to help optimize the distance from point A to point B and receive some redirection in case you are off the path.

Managing associate performance can be in the form of written documentation for reporting the results, personal follow-up/open dialogue with that associate, constructive feedback, timely reviews, accurate assessments, direct and specific directional action tasks that have been accomplished, and what needs to be accomplished for future goal platforms.

Along with these items, you need assessment tools that determine upward mobility capabilities and strategic skills currently in place or underdeveloped ones needing attention, placement within current and ongoing organizational charts, open dialogue with direct supervisors, customer satisfaction scores (if applicable), and financial performance metrics (if applicable). By combining the information and resources above, you know where the associate is and where he wants to end up, so you are giving the associate a “roadmap” on how to get there, and he can now “drive” his own career achievement by daily, hands-on deliverance within the business unit’s success structure.

Each associate has a different want and need from a workplace environment, but by assisting each to accomplish his end results by managing his performance from the very first day of employment to the end, both the associate and business unit will see the most productive outcome. Only when a business unit focuses on managing associate performance through each associate as an individual part of the whole and manages career path/performance to those individualities; can the sum of all associates’ efforts be combined into one goal for the achievement of the entire organization.

Start managing associate performance and doing the reporting on it today, because we are all connected and dependent on one another. Your success depends on other associate’s within your business unit, and managing associate performance is one way to guide that success in the right direction. Remember, “We win as one!”

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Stop Reading This Article To Make Your Small Business Successful!

Instead, start changing your life, both personally and professionally, by taking these below written words and turning them into a lifestyle, not a fad to send you into action.

"The difference between success and non-success is in an individual’s ability to believe in himself as his own element of change and the daily commitment of that individual with that knowledge of success to execute those changes. Remember, leaders lead and also make mistakes, so the element of change is profitable to a leader and their business. Change and turnover give you the opportunity to evaluate a situation and quickly correct and realign, thus strengthening the whole organization and its future. So, take action and continue your leadership-driven attitude in your life and career to propel your small and mid-sized businesses’ success."

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You are in the Service Industry, no matter what your business is!

It does not matter what your product line is, service is the key difference to your success. Service builds a value-added benefit that can increase your client’s retention rate and generate a higher asking price for your product line. From the very first sale to the one hundredth repeat sale from a satisfied, retained customer, it is the level and consistency of the service that you provide that allows your revenue streams to grow.

Even if you are working for a company and never see a single customer, are you not offering service within your task list to your own workplace, co-workers, and employer? By making each associate very aware that they have a higher purpose than just doing their task list (but instead delivering the best possible service within their task list), you create a sense of urgency in which every action that they do affects a customer. After you get into this mind-set, you can start under-promising and over-delivering on that service that you give, for every aspect within those assigned tasks.

When you lead by example and put this thought into your routine, there is a synergy that is produced; you realize that the value of the whole organization is dependent upon the service that you produce with everything you do and say. “Visualize great service—delivery first, all things possible thereafter.”

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Stop Pushing Yourself Making Your Small Business A Success

Instead, start utilizing your time more wisely.

We are all spacers of time, to some degree. If we were given one hour to do a specific task or job, probability could tell us that we would do that task or job correctly in just fifty-five minutes, with no reduction in quality. If this five-minute savings is true, imagine if you add up those five minutes that you just saved and multiply it by eight hours in your workday. That equals forty minutes more in a workday to become more productive.

Say you then took those forty minutes in a working day and multiplied it by five days in a workweek, which would be two hundred minutes a workweek, or three hours and twenty minutes. If we take those two hundred minutes a workweek and multiply it by fifty work weeks a year, that would equal ten thousand minutes or 166 hours and forty minutes a year of greater productivity by utilizing your time more wisely by not spacing your tasks. If you then took 166 hours and forty minutes and divided it by forty hours in a workweek, you would get 4.17 workweeks, or about one month more of time in a year for more available, more productive time available.

All you have to do for this “extra” time is stop spacing your tasks and pushing yourself and instead start utilizing your time more wisely. Worst case scenario, what could you do with two more weeks of work accomplished a year? How much more of a success could you be in your position, both financially and status-wise?

But be careful. Do not try to lower your efficiency ratio too much, or you will burn out and hit a wall of reduced results. Instead, focus on each task until the goal is completed the right way and in a timely manner, without spacing involved. Only then will you find under each task some piece of time that came from having your efficiency higher, not your pushing of those efforts, thus producing your extra “time of success.”

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Stop Wanting Things To Stay Consistent For Your Small Business Success

Start understanding that the only consistent thing in life is change. If you want something to happen, no matter how little of a movement it is within your life, it will never take shape if you do not first embrace the change element behind it. Change is a great catalyst with a specialty to accelerate events and make all things possible. Once you have that mind-set, you will no longer have the attitude, “Okay, what's next to go wrong with this situation?” Instead, you will say, “Great! What's the next opportunity to make, not have, success come to me?”

The flexibility for action that you have when your mind-set is changed to the latter is amazing. When you have the understanding that change is right around the corner, it will give you the edge over the competition, because instead of looking into your life as a constant, stagnant model, you are continuously looking to embrace its metamorphosis into a great opportunity.

By successfully taking the change element and working with it, rather than against it, you will be ahead of the change and its time frame, thus making you more available to capitalize upon it before others, leading to greater success. “Change gives you the ability to rise above and deliver upon command, therefore leading to more positive outcomes.” Embrace your change element today for your tomorrow’s success!

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Stop Looking For The Quick Fix For Your Small Business

Instead, start understanding that most good plans to success are not the winning lottery ticket.

You must always set a goal and continuously measure it with reliable statistics and logical data for comparisons, monitoring its progress, and taking corrective actions to get back on track. Achievement is like building a home. It must be pre-planned, budgeted for, executed with daily hands-on management, have managed solutions (contingency plans), and be ready for situations when other ways to achieve the end result must be applied within a finite time frame.

You must always make sure that your foundation is laid correctly and is “rock-solid” before you move on to the next phase of your “finishing schedule/plan.” Always keep a fresh visualization of what the finished product/goal needs to look like and have several benchmark signoffs along the way to make sure that you are on pace. Goal achievement does not happen overnight, and a lot of people, both directly and indirectly, come into your life that factor into your achievement or non-achievement of those goals. Depending on others to follow through or play a part in your goals must be an understanding.

You cannot go from A to Z in your goals, without “C”ing that “U-R” going to meet “X” person along the way, who will contribute to or detract from your achievement. Reaction to that exterior catalyst must be planned for, and you must understand that your goals have to unfold, like this blog, one page at a time.

“To the World you might very well be one person, but to one person, you might very well be the World to their goals and achieving them.”

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